1. What’s the problem Yes, hospitals like Mayo Clinic have EHR systems (Electronic Health Records). But here’s what actually happens inside those systems: 👩⚕ A doctor opens the system to prepare for their next patient. They want to know:

“Is this patient allergic to anything?” “What’s the latest MRI result?” “Have they already been treated for this before?” Now here’s what gets in their way: ❌ A. Data is scattered Allergies might be listed in one tab Lab results in another Doctor’s past notes in a third tab Old scans stored in a separate system altogether So doctors have to click through 5–6 places, open PDFs, skim paragraphs, and mentally piece it together.

B. Data is messy and unstructured A lot of important info is written like this: “Patient experienced mild reaction to penicillin during childhood—rash and hives noted.” A regular system doesn’t “see” that as an allergy unless it’s been entered perfectly into a structured allergy field. But doctors write naturally — and that’s the problem. Traditional systems can’t read free text, synonyms, or context. C. Doctors time wasted If doctor wants to see 15–20 patients a day, If they spend 5 minutes digging for data per patient… that’s more than an hour lost just clicking around.

Summary of the Problem: Doctors have the data, but finding it is time-consuming, fragmented, and error-prone. And when lives are involved, slow info = risky care.

What’s the AI Solution? (And why is it powerful) Mayo Clinic worked with Google Cloud to build a custom AI system using: Generative AI Vertex AI Search App Builder tools Here’s what it does: ✅ A. Searches across all systems (EHRs, notes, images, guidelines) Even if the data is in different formats, the AI connects the dots. ✅ B. Understands natural language Doctors can type:

“Any past allergic reactions to antibiotics?” The AI reads free-text doctor notes, lab comments, and medical codes to understand and summarize the answer. ✅ C. Shows sources Doctors can click to verify where the answer came from. This builds trust in the AI’s response — critical in healthcare. ✅ D. HIPAA-compliant and secure Everything is done with full patient data protection and hospital-level security. 📈

Results & Outcomes Doctors found patient info faster than ever Better decisions, with less back-and-forth Reduced fatigue from hunting through screens More face time with patients, less screen time It didn’t replace doctors — it just helped them work smarter and faster